Privacy Policy

Last updated:

1. Introduction

This Privacy Policy explains how Voglynardhor ("we", "us", "our"), operating at the domain voglynardhor.world, collects, uses, stores, and protects your personal data when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679), the Dutch Uitvoeringswet Algemene Verordening Gegevensbescherming (UAVG), and all other applicable data protection legislation.

2. Data Controller

The data controller responsible for processing your personal data is:

  • Company Name: Voglynardhor
  • Address: Stationsplein 45, 3013 AK Rotterdam, Netherlands
  • Country: Netherlands
  • Email: help@voglynardhor.world
  • Website: https://voglynardhor.world

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Full name as provided in the order form.
  • Contact Data: Email address and, optionally, phone number.
  • Communication Data: Messages or inquiries submitted through our contact/order form.
  • Technical Data: IP address, browser type and version, operating system, device type, referral source, pages visited, time and date of visit, time spent on pages, and other diagnostic data collected automatically through cookies and similar technologies.
  • Consent Data: Records of the consents you have given (e.g., GDPR consent, cookie preferences).

4. How We Collect Your Data

We collect personal data through the following methods:

  • Directly from you: When you fill in and submit the order form on our website, including your name, email, phone number (optional), and message.
  • Automatically: When you interact with our website, certain technical data is collected automatically via cookies, server logs, and similar technologies. See our Cookie Policy for details.
  • Third-party sources: We may receive technical data from analytics providers (e.g., Google Analytics), advertising networks, and search information providers.

5. Legal Bases for Processing

We process your personal data only where we have a lawful basis to do so under the GDPR. The legal bases we rely on include:

  • Consent (Article 6(1)(a) GDPR): Where you have given clear, informed, and unambiguous consent for us to process your personal data for specific purposes, such as submitting the order form or accepting analytics/marketing cookies.
  • Contractual Necessity (Article 6(1)(b) GDPR): Where processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps at your request (e.g., processing your order).
  • Legitimate Interests (Article 6(1)(f) GDPR): Where processing is necessary for our legitimate interests, provided these are not overridden by your rights and freedoms. This includes website analytics, fraud prevention, and improving our services.
  • Legal Obligation (Article 6(1)(c) GDPR): Where processing is necessary to comply with a legal obligation to which we are subject, such as tax and accounting obligations.

6. Purposes of Processing

We use your personal data for the following purposes:

  • To process and fulfill your orders placed through the website.
  • To communicate with you regarding your orders, inquiries, or support requests.
  • To manage your relationship with us, including notifying you of changes to our terms or policies.
  • To administer, protect, and improve our website (including troubleshooting, data analysis, testing, and system maintenance).
  • To analyze website usage and performance through analytics tools to improve user experience.
  • To comply with applicable legal and regulatory requirements.
  • To record and manage your consent preferences.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients when necessary:

  • Service providers: Trusted third-party companies that assist us with website hosting, analytics, email delivery, and payment processing. These providers are bound by contractual obligations to keep your data confidential and use it only for the purposes for which we disclose it.
  • Legal authorities: If required by law or in response to valid legal processes such as a court order, subpoena, or government investigation.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of that transaction.

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Specific retention periods are as follows:

  • Order data: Retained for the duration of the customer relationship and for a maximum of 7 years thereafter for tax and accounting purposes, in accordance with Dutch fiscal legislation.
  • Communication data: Retained for up to 2 years following the date of your last communication, unless ongoing correspondence requires longer retention.
  • Technical/analytics data: Retained for up to 26 months, in line with standard analytics data retention policies.
  • Consent records: Retained for the duration of the consent and for a minimum of 3 years thereafter for compliance and evidentiary purposes.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention procedures.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification (Article 16): You have the right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Article 17): You have the right to request deletion of your personal data under certain circumstances ("right to be forgotten").
  • Right to Restriction of Processing (Article 18): You have the right to request that we restrict the processing of your data in certain circumstances.
  • Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object (Article 21): You have the right to object to the processing of your personal data based on legitimate interests or direct marketing.
  • Right to Withdraw Consent (Article 7(3)): Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at https://autoriteitpersoonsgegevens.nl or with another competent supervisory authority.

To exercise any of these rights, please contact us at help@voglynardhor.world. We will respond to your request within 30 days, in accordance with legal requirements. We may request additional information to verify your identity before processing your request.

10. Security Measures

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Use of HTTPS encryption (TLS/SSL) for all data transmitted between your browser and our servers.
  • Access controls and authentication procedures to limit access to personal data to authorized personnel only.
  • Regular security assessments and updates to our systems and software.
  • Secure storage of data with encryption at rest where applicable.
  • Staff training on data protection and security best practices.
  • Data processing agreements with third-party service providers to ensure they maintain equivalent security standards.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards.

11. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete that information as promptly as possible.

13. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

  • Email: help@voglynardhor.world
  • Address: Stationsplein 45, 3013 AK Rotterdam, Netherlands

We will make every effort to respond to your inquiry within 30 days.